FAQ
FAQ – Gibbarosa
Short answers to frequent questions.
About Gibbarosa
Who are you?
Gibbarosa is a pre-loved luxury boutique founded in Warsaw in 2023. We sell clothing, bags, jewellery and accessories from the great fashion houses: Chanel, Dior, Hermès, Cartier, Louis Vuitton and others. Some pieces are vintage, some have never been worn.
You can read how Gibbarosa started on our Our story page.
Where do your pieces come from?
Most are bought at Paris auctions. Others come from trusted partners in France, Italy and Japan. We don't buy from private individuals. Everything you see on the site belongs to us and has been checked before it goes on sale.
How do I know a piece is authentic?
We check every piece ourselves for authenticity and condition before it appears on the site. For some, we also buy an Entrupy certificate, and when we do, the product description says so.
If an independent expert finds that a piece isn't authentic, we refund the full amount, shipping included. More on our Authenticity page.
What is Entrupy?
Entrupy is an independent company that authenticates luxury bags and accessories using microscopic images of the material. Pre-loved shops and platforms around the world use it. Every check ends with a certificate carrying a unique number that can be verified online.
Some of our pieces have an Entrupy certificate, not all. You'll find this in each product description.
Do you have a shop?
No. If you'd like to see a piece before buying, we can arrange a video call and show it to you from every angle, up close. Write to hello@gibbarosa.com.
How can I contact you?
Email hello@gibbarosa.com or message us on Instagram at @gibbarosa. We usually reply the same day.
Orders and payment
How do I place an order?
Add a piece to your basket and go to checkout. If something isn't working, or you have a question before buying, get in touch.
Which payment methods do you accept?
Visa, Mastercard and American Express cards, BLIK, Apple Pay, Google Pay, Shop Pay and Klarna. Depending on your country, methods such as Bancontact and iDEAL are also available. Payments are handled by Shopify Payments, so we never see or store your card details.
Can I pay in instalments?
Yes, with Klarna. Choose Klarna at checkout and pick the option that suits you, for example three interest-free instalments. Klarna decides whether to approve the payment.
Do you offer discounts?
We don't inflate prices only to mark them down later, so sales are rare. The better route is The List, our newsletter: subscribers see new pieces 24 hours before the shop and Instagram.
Why are your prices different from boutique prices?
Most of our pieces cost less than their new equivalents in the brands' boutiques, because they've had an owner before. The exception is rare and archive pieces, such as vintage Chanel, Hermès or Galliano-era Dior. They can no longer be bought new, so they can cost more than they did at launch.
What guarantee do you give?
We guarantee authenticity. If an independent expert (Entrupy, an auction house or an authorised brand service) finds that a piece isn't authentic, we refund the full amount, shipping included.
What condition are your pieces in?
We describe the condition of every piece in its product description and show it in the photos, signs of wear included. We use this scale:
- Unused: never worn.
- Excellent: no signs of use, often with box and papers.
- Very good: minor signs of wear, not visible at first glance.
- Good: visible signs of use, no damage.
We don't sell damaged pieces. More on our Condition grading page.
Shipping
When will you ship my order?
Within 2 working days. Every parcel is insured and tracked.
How do you ship and how much does it cost?
- Poland: InPost, DHL or DPD, 1–3 working days, free.
- European Union: DHL Express, 2–5 working days, €25.
- Outside the EU: on request. Email hello@gibbarosa.com and we'll send you a shipping quote.
Will I pay customs duties or VAT?
Not within the EU: taxes are included in the price. For deliveries outside the EU, such as to the US, the UK or Switzerland, duties, taxes and import fees are paid by the recipient according to the rules of their country.
Returns and exchanges
Can I return a piece?
Yes. You have 14 days from delivery to return a piece, no reason needed. We refund the full amount, original delivery included, to the payment method you used, within 14 days of receiving the parcel or proof of dispatch.
How do I return a piece?
- Request the return within 14 days of delivery, through the returns link in your account or by email to hello@gibbarosa.com with your order number.
- We'll reply with the address and instructions, usually the same day.
- Pack the piece carefully with its tag, certificate, box, dust bag and every accessory it came with.
- Send it within 14 days of your request, tracked and ideally insured. Return shipping is at your cost.
What condition must the piece be in?
As you received it. You can examine it and try it on as you would in a shop, but not wear it. We check every return on arrival. If a piece shows new signs of wear, or the certificate, box or accessories are missing, we may reduce the refund by the loss in value. Details are in our terms and conditions.
Can I exchange a piece for another?
Yes. Request a return as above and tell us which piece you'd like instead, and we'll reserve it for you. If you prefer, you can have a voucher to spend in the shop instead of a refund. The choice is yours.
I live outside the EU. Can I return a piece?
Yes, on the same terms. Mark the customs declaration as returned goods ("RETURNED GOODS"), otherwise the parcel may be held at customs.
Shopping assistance
I'm looking for something specific. Can you help?
Yes. Email hello@gibbarosa.com or message us on Instagram at @gibbarosa with what you're after: brand, model, size, colour and budget. We have long-standing contacts in French auction houses and source pieces to order for our clients. Sometimes it takes a week, sometimes a few months, and sometimes a piece can't be found at a sensible price. If so, we'll tell you plainly.
The service is free. You only pay for the piece if you decide to buy it.
Can I book a consultation?
Yes, by video call. We'll show you selected pieces up close, talk you through their condition and help you choose. Email hello@gibbarosa.com to arrange a time.
Will you buy my bag?
No, we don't buy from private individuals.
Rentals
Do you rent pieces for photo shoots?
Yes, to stylists, photographers, agencies and productions. Email hello@gibbarosa.com with the pieces you're interested in, your dates, and whether you'd like delivery or collection in Warsaw. We'll send a quote and agreement within a day.
Affiliate programme
Do you have an affiliate programme?
Not yet. If you're a creator, stylist or fashion editor and would like to work with us, email hello@gibbarosa.com. We arrange collaborations individually.
Can't find your answer here? Email hello@gibbarosa.com. We usually reply the same day.
